Getting started on UPENTA


As a Host or a guest, Let’s start with the basics and go from there. Welcome to the Upenta community!


The Upenta community

We take the safety of our Hosts and guests very seriously. Hosts must meet and maintain quality standards, and all personal profiles and listings are verified. we have a 24/7 community support team ready to answer any of your questions.



Host Reliability Standards

Standards for Hosts of stays include more about listing accuracy, cleanliness, and communication.



Guest Reliability Standards

Standards for guests on stays include more respect for the community, the space, and the house rules.



Getting set up

Creating an account is free and easy! We’ll need to know a few basic details and then you’ll be asked to submit your government ID—which we don’t share with Hosts or anyone else. Now you’re ready to book!



Creating an account
Find easy-to-follow instructions to create an account.



How to submit your ID
Details and troubleshooting when you’re uploading your government ID.



Booking a trip: What to do if you’re new
Get info on Upenta’s booking process, how to confirm your reservation, special offers, and more.



Hosting basics

If you’re interested in hosting your space, we’ll guide you through the process step-by-step. To host Experiences, just review our quality standards, create a listing, and submit your compelling idea (through a form or a short video if you’re submitting an online experience) for review.



All the ways to Host on Upenta
Details and all the fine print about hosting a place to stay or an Upenta experience.



Create a unique Upenta Experience
Find the basic info you’ll need to have when submitting an Experience.