Refund your guest


It can happen to the best of Hosts: The wifi is a no-show, or the hot tub isn't hot. If something gets in the way of your guest's good time, you can send them a full or partial refund before, during, or after their stay. We'll notify them right away, and process the refund within 48 hours. 

Once you send the money, the transaction is considered final.


Refunds prior to check-in

To refund a guest before their check-in date, go to Reservations, select a reservation, and click or tap Issue refund.


To refund a guest:

  1. Go to Resolution Center and click Send money
  2. Select a guest to send money and click Next
  3. Under Select a reason, choose the reason that best describes your refund situation
  4. Click Next
  5. Enter the refund amount, and add a message to your guest
  6. Click Next and then Send

Hosts should submit refunds or requests within 60 days after checkout.