It can happen to the best of Hosts: The wifi is a no-show, or the hot tub isn't hot. If something gets in the way of your guest's good time, you can send them a full or partial refund before, during, or after their stay. We'll notify them right away, and process the refund within 48 hours.
Once you send the money, the transaction is considered final.
To refund a guest before their check-in date, go to Reservations, select a reservation, and click or tap Issue refund.
Hosts should submit refunds or requests within 60 days after checkout.